Shipping & Returns


Shipping:

Most hardware items are shipped by courier within 24 hours of receiving a cleared payment. If you have requested us to have graphic panels printed for your hardware you will be contacted about art work and you will be notified of a turnaround time. We do strive to ship all items as soon as possible.

Warranty Exchange and Returns:

Please contact us before returning any item. For 30 days from the date of purchase you may return for exchange any defective item(s). All items include a manufacture warranty which have a minimum of 1 year repair or exchange at our discretion. A copy of the invoice also needs to be returned together with the returned product. If we find there is no copy of the invoice or no qualified receipt with the product we reserve the right to hold the replacement until the invoice is received and contact customer to notify them the invoice was not received. If no invoice is received or if the returned item is not Dead on Arrival as appraised by Treefrog Trade Show Gear and the customer would like the item returned to them, the customer needs to pay shipping to the location of their choice and provide the ship to address. This warranty will be void if product has been damaged due to misuse, physical abuse, accident, unauthorized service, or other cause not arising out of defects in materials or workmanship of the manufacture. All original packaging and materials and a copy of the original invoice or receipt with a brief note explaining the problem or reason for exchange must be included. Exchanges are processed and shipped back to you within 5 business days after we receive them. If a package arrives with postage or freight shipping due we will refuse the package. All non-defective items returned must be returned within 48 hours of being received in new resalable condition including all original packaging and materials and the original invoice or receipt to receive a full refund. When a non-defective return is shipped after the 48 hour period and accepted a 10% restocking fee will be assessed. If any packaging or parts are damaged or missing no refund will be given and if you would like the item back you will need to pay the return shipping.  If your product  is defective you must contact us within 10 business days from the invoice or receipt date. When returning a defective product the invoice also needs to be returned together with the returned product.

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